Just to address some of the issues you mention: - XSolla are our merchant of record which means they sell our licenses on our behalf and that's why you see them on your payment details.

Hi Laura, Thanks for the candid review and feedback and I'm very sorry to hear about your experience in relation to using XSplit. I'd like a refund, but they're proud to treat their customers poorly so I doubt they will give it to me. This is clearly in the hopes that people will forget and they can bilk them for an extra month. You have the sole responsibility to cancel Your subscription before the Renewal Date if you do not wish to continue Your subscription.' If you go to their website to try and cancel this subscription the login for existing members is difficult to find, and then accessing the area in the members area where a subscription can be canceled is also difficult to find. If you go to their website it's clear that this is a common issue because their FAQ proudly states 'If You do not cancel Your recurring payment subscription before a Renewal Date, You are not entitled to a refund for the recurring payment charged to Your credit/debit card or Paypal account on that Renewal Date.

This company sends no e-mails before they renew a subscription, so if it's something you used a few times and forgot about - good luck figuring out why you're being charged by yet another company (Xsolla!) for a subscription.

Xsplit premium vs obs